Agency Performance Dashboards

Governor Walker believes government must be efficient, effective and accountable to best serve the citizens of Wisconsin. In 2012, Governor Walker launched OpenBook, a website that allows the public for the first time to search every state expenditure. Now Governor Walker has taken this next step to increase government accountability by requiring each major state agency to report publicly on its performance through dashboards on this website.

Featured Metrics


2,398,786

The number of PDMP data queries performed by registered users

The number of PDMP data queries is used to assess the success and efficiency of the PDMP. Data shows that access to PDMP data can help decrease prescription drug abuse and overprescribing of prescription medications.
More Department Of Safety & Professional Services Metrics

79%

Percentage of Unemployment Insurance claims completed online

In response to customer service trends toward the adding of online-based services, DWD has moved to a UI claim filing system that is customer friendly and a self-service model. UI claimants have the ability to file their claims online, at their convenience, to obtain their benefits.
More Department of Workforce Development Metrics

1 Day

Average complaint time response

When consumers file a complaint, the issues are very important and often have significant financial consequences for the consumer. A fast acknowledgement informs consumers.
More Office of the Commissioner of Insurance Metrics

Wisconsin’s Commitment to Continuous Improvement

Measures

  • FY 2016

  • 503 Process Steps Eliminated
  • 16,389 Staff Hours Repurposed
  • $4,428,151 Cost Avoidance
  • 665 Days Lead-time Reduction

Change

  • Process Steps Eliminated
  • 61% Decrease over previous state
  • Staff Hours Repurposed
  • 57% Decrease over previous state
  • Cost Avoidance
  • 89% Cost Avoidance
  • Lead-time Reduction
  • 58% Decrease over previous state

Projects

  • FY 2016

  • 76 Projects completed
  • FY 2017

  • 96 Projects planned

Employees Trained

  • FY 2016

  • 136 Yellow Belt Training Course
  • 42 Value Stream Mapping Training Course
  • 11 Executive Sponsor & Process Owner Training Course
  • 122 Lean 101 Training Course
  • 22 Problem Solving & Decision Making Training Course
  • 16 Performance Metrics Training Course

ABOUT

Agency performance dashboards include cabinet agencies and are updated quarterly during the state fiscal year (July 1-June 30).

CONTACT INFORMATION

Department of Administration
101 E. Wilson St. Madison, WI 53703
Phone: 608-266-1741
Email: WIAgencyPerformance@wisconsin.gov

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