Department of Financial Institutions

Agency Performance Dashboard

AGENCY DESCRIPTION

DFI regulates state-chartered banks, savings and loan associations, savings banks and credit unions, as well as various operations of the securities industry. DFI also is the filing office for new and existing business entities; regulates the mortgage banking industry and other providers of financial services; oversees Uniform Commercial Code filings; administers the Wisconsin Consumer Act; registers merchants who extend credit; is the filing office for notary publics and trademarks and trade names; and registers and regulates charitable organizations.

DASHBOARD ARCHIVES

RELATED LINKS

Website:   http://www.wdfi.org

Goal Met Key
goal met, goal not met, goal in progress. As determined by comparison of current data and target.

Trend Key
  trending in favorable direction,     trend is holding,     trending in unfavorable direction.

Reform and Innovation

Electronic auto-filings of business forms

Metric Definition

Percentage of business forms that are electronically auto-filed.

Goal Met Current Previous Target Trend
86.7% 85.5% 80%

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: Electronic auto-filing of documents by businesses such as corporations, LLCs, LLPs and non-stock entities gives business owners the quickest-possible turnaround time on their corporate documents being filed with DFI.

Efficient and Effective Services

Processing of new business filings

Metric Definition

Average processing time of all new business filings.

Goal Met Current Previous Target Trend
0.44 days 0.29 days 1 day

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: Statutory requirement for processing new business filings is no more than 5 business days. However, a more aggressive target of 1 business day is achievable because of the availability of online filing options.

Examination of state-chartered banks

Metric Definition

Percentage of safety/soundness exams conducted to meet the statutory requirement that banks are examined at least every 18 months.

Goal Met Current Previous Target Trend
124% 100% 100%

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: As of March 31, DFI had examined 21 banks in 2017 (annual goal is 68). DFI's Division of Banking works in conjunction with the FDIC, the Federal Reserve and the Office of the Comptroller of the Currency to ensure that banks are examined for safety and soundness at least every 18 months, as required by statute. These exams are important in that they help banks identify issues that could jeopardize the safety and soundness of the institution.

Turn-around time of bank examinations

Metric Definition

Business days between when field examination of a bank is completed and when the bank receives its written examination report.

Goal Met Current Previous Target Trend
30.2 days 28.4 days 45 days

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: FDIC industry standard on turn-around time is 60 business days and the Federal Reserve standard is 45 business days. Meeting or exceeding the standard is good customer service and allows the bank management and its board of directors to react more quickly to any recommendations presented in the exam.

Examination of state-chartered credit unions

Metric Definition

Percentage of safety/soundness exams conducted to meet the statutory requirement that credit unions are examined at least every 18 months.

Goal Met Current Previous Target Trend
108% 103.8% 100%

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: As of March 31, DFI had examined 28 credit unions in 2017 (annual goal is 104). DFI's Office of Credit Unions works in conjunction with the National Credit Union Administration to ensure that credit unions are examined for safety and soundness at least every 18 months, as required by statute. These exams are important in that they help credit unions identify issues that could jeopardize the safety and soundness of the institution.

Turn-around time of credit union examinations

Metric Definition

Business days between when field examination of a credit union is completed and when the credit union receives its written examination report.

Goal Met Current Previous Target Trend
16.3 days 16.2 days 30 days

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: National Credit Union Administration industry standard on turn-around time is 45 business days. Meeting or exceeding the standard is good customer service and allows the credit union management and its board of directors to react more quickly to any recommendations presented in the exam.

Resolution of consumer complaints

Metric Definition

Business days for resolution of consumer complaints received by the Bureau of Consumer Affairs from receipt of complaint to case closed.

Goal Met Current Previous Target Trend
10.5 days 29 days 28 days

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: The target of 28 business days was set by the Bureau of Consumer Affairs as a reasonable goal for resolution of consumer complaints, such as complaints against collection agencies, loan companies and auto dealers. Resolving a complaint generally involves fact-finding efforts and multiple interactions with the complainant and the respondent before a case is closed.

Customer/Taxpayer Satisfaction

Helpfulness of call center

Metric Definition

Customer satisfaction with the helpfulness of the Division of Corporate and Consumer Services call center staff on a 1-4 scale (1 being best).

Goal Met Current Previous Target Trend
1.3 1.25 1.5

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: The target of 1.5 out of 4 rating was set by the Division of Corporate and Consumer Services as a reasonable goal for customer satisfaction. Data is collected in a post-conversation automated telephone survey.

Call center wait time

Metric Definition

Average wait time for callers to the Division of Corporate and Consumer Services call center.

Goal Met Current Previous Target Trend
38 Seconds 35 Seconds 90 Seconds

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: Originally a target of 2 minutes was set by the Division of Corporate and Consumer Services as a reasonable goal for initial interaction with phone customers. DCCS has made the prompt answering of phones a top priority and a more aggressive target of 90 seconds was established effective this quarter. At the same time, measurement of this metric was converted from minutes to seconds.


ABOUT

Agency performance dashboards include cabinet agencies and are updated quarterly during the state fiscal year (July 1-June 30).

CONTACT INFORMATION

Department of Administration
101 E. Wilson St. Madison, WI 53703
Phone: 608-266-1741
Email: WIAgencyPerformance@wisconsin.gov

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