Department of Natural Resources

Agency Performance Dashboard

AGENCY DESCRIPTION

DNR is dedicated to working with the citizens and businesses of Wisconsin while preserving and enhancing the natural resources of Wisconsin. In partnership with individuals and organizations, the DNR manages fish, wildlife, forests, parks, air and water resources while promoting a healthy, sustainable environment and a full range of outdoor opportunities.

DASHBOARD ARCHIVES

RELATED LINKS

Website:   http://dnr.wi.gov

Goal Met Key
goal met, goal not met, goal in progress. As determined by comparison of current data and target.

Trend Key
  trending in favorable direction,     trend is holding,     trending in unfavorable direction.

Economic Development

Processing time to issue waterway individual permit decisions

Metric Definition

Average number of calendar days from a complete application to issue a permit decision

Goal Met Current Previous Target Trend
44.8 45 105

Reporting Cycle: Quarterly (July 1 - September 30, 2017)

Additional Details: Placement of structures, dredging and similar activities in or adjacent to navigable waters often require permits from the Department of Natural Resources. Wisconsin implements a three-tier system of authorization based on the projected level of environmental impact which includes exemptions, general permits, and individual permits.  More information on the permit process is available at: http://dnr.wi.gov/topic/Waterways. The 105-day limit is defined in s. 30.208 as the maximum amount of time allowed to process an Individual Permit before it is presumptively approved. If a public hearing is requested, the timeframe is 120 days instead of 105 days.

Processing time to issue wetland individual permit decisions

Metric Definition

Average number of calendar days from a complete application to issue a permit decision

Goal Met Current Previous Target Trend
27 105 105

Reporting Cycle: Quarterly (July 1 - September 30, 2017)

Additional Details: Wetlands are regulated by the U.S. Army Corps of Engineers, the Wisconsin Department of Natural Resources and by local counties, cities and villages. The excavating or placement of any material in low areas or wetlands requires a DNR permit. More information on the permit process is available at: http://dnr.wi.gov/topic/Waterways/construction/wetlands.html. The 105-day target represents a processing time for wetland individual permits that is parallel to waterway individual permits, but is not statutorily required.

Processing time to issue stormwater construction site permit decisions

Metric Definition

Average number of calendar days from a complete application to issue a permit decision

Goal Met Current Previous Target Trend
18.4 17.7 30

Reporting Cycle: Quarterly (July 1 - September 30, 2017)

Additional Details: The DNR storm water program has consistently met the 30-calendar day target. Minor fluctuations in average turn-around times from quarter to quarter reflect the seasonal factors that impact the level of construction site activity occurring. The DNR’s online construction site e-permitting system has also had a significant positive impact on average turn-around times by facilitating a more efficient workflow process for DNR storm water program staff.

Processing time to issue individual air construction permits

Metric Definition

Average number of calendar days from a complete application to issue a permit decision

Goal Met Current Previous Target Trend
58 58 64

Reporting Cycle: Annual (October 1, 2016 - September 30, 2017)

Additional Details: Annual rolling average reported on a quarterly basis. The 64-day target includes a 30-day public comment period. In January 2005, the result for this metric was 76 days.

Processing time for endangered resource reviews

Metric Definition

Average number of business days to complete a review request

Goal Met Current Previous Target Trend
4.4 4.8 10

Reporting Cycle: Quarterly (July 1, 2017 - September 30,2017)

Additional Details: DNR tracks and reports quarterly on the average number of business days it takes for the Endangered Resources Review Program to complete a review from the day the request is received. Endangered Resources Reviews are done in conjunction with landowners, businesses, communities and other customers to consider rare species and habitats. Reviews are done early in the project planning process and are a simple method for assisting the public and department in remaining in compliance with state and federal endangered species laws.

Sustainable timber harvest levels on state lands

Metric Definition

Percent of available acreage harvested

Goal Met Current Previous Target Trend
100% 104% 100%

Reporting Cycle: Annual (January 1, 2016 - December 31, 2016)

Additional Details: The goal is to be within 10 percent of the harvest goal annually. Estimated total cord (4 ft. x 4 ft. x 8 ft.) equivalents established in fiscal year 2016 is 269,882. Actual cord equivalents harvested are not known until sales are completed.

Processing time for timber cutting notices

Metric Definition

Average number of days from a complete timber cutting notice to approval

Goal Met Current Previous Target Trend
7.7 7.5 30

Reporting Cycle: Quarterly (July 1, 2017 – September 30, 2017)

Additional Details:The DNR's cutting notice approval is one part of a multiple step process for our external customers (forest landowners, forest operators, and forest industry). The 2015-2017 budget modified the process for approving cutting notices, providing an exemption for some foresters. As a result, the statistics now reflect only those notices requiring DNR approval.

Visitors to the Wisconsin State Parks System

Metric Definition

Number of visitors

Goal Met Current Previous Target Trend
17,613,272 16,987,963 14,400,000

Reporting Cycle: Annual (July 1, 2016 - June 30, 2017)

Additional Details: The Wisconsin Parks System generates annual estimates of the number of individuals visiting State Parks. These statistics fluctuate with the season and are reported at the end of the state fiscal year. State Parks stickers can be purchased at the entrance to State Parks, self-registration stations, DNR service centers, or over the phone by calling the DNR at 888-936-7463.

Hunting licenses sales

Metric Definition

Number of licenses sold

Goal Met Current Previous Target Trend
3,923,142 2,836,703 2,836,703

Reporting Cycle: Annual: License Year 2016 (March 13, 2016 - March 6, 2017)

Additional Details: Hunting and fishing license sales are compiled annually by license year. The license years begin in March to provide customers time to acquire licenses before the seasons being on April 1. The number reported here represents the number of licenses and harvest authorizations/tags sold.

Fishing licenses sales

Metric Definition

Number of licenses sold

Goal Met Current Previous Target Trend
1,709,264* 1,816,156 1,816,156

Reporting Cycle: Annual: License Year 2016 (March 13, 2016 - March 6, 2017)

Additional Details: Hunting and fishing license sales are compiled annually by license year. The license year begins in March to provide customers time to acquire licenses before the seasons begin on April 1. Target represent the number of fishing licenses issued for all sport and recreation fishing.

*The number reported as current does not include LY 2016, 2-day charter fishing licenses which are being tabulated at this time.

Redevelopment of brownfields

Metric Definition

Number of acres of abandoned/contaminated properties cleaned up and made available for redevelopment

Goal Met Current Previous Target Trend
318.5 512.5 200

Reporting Cycle: Quarterly (July 1, 2017 - September 30, 2017)

Additional Details: The cleanup of contaminated properties returns underutilized or vacant land to a higher and safer use. Most often these sites are properties located in areas that already have existing utilities and infrastructure (i.e., sewer and water), access to public transportation, and an able and ready workforce. A recent EPA study determined that brownfields cleanups can increase the overall property values within a one-mile radius by $0.5 to $1.5 million.

Reform and Innovation

Use of online hunt/fish/trap license system

Metric Definition

Percent of purchases completed online

Goal Met Current Previous Target Trend
35.9% 26.9% 26.9%

Reporting Cycle: Quarterly July 1, 2017 - September 30, 2017

Additional Details: Each quarter of the fiscal year is cumulated into the report. License year 2016 yielded the highest internet sales in recent years and is the baseline for this target. The count includes all transactions for each sales channel that include a hunting or fishing related product.

Support to small business through the Small Business Environmental Assistance Program (SBEAP)

Metric Definition

Number of connections with small business

Goal Met Current Previous Target Trend
80,857 60,794 60,000

Reporting Cycle: Annual (July 1, 2016 - June 30, 2017)

Additional Details: The SBEAP assists businesses having 100 or fewer employees with understanding the environmental rules by providing plain-English tools and resources that summarize the requirements and help the businesses to comply. Our measured business contacts include: answering questions via phone or email, conducting on-site visits, giving presentations, sending electronic newsletters, and staffing conference exhibit booths to answer questions or provide materials. More information at: http://dnr.wi.gov/topic/smallbusiness. The fiscal year 2017 target is 60,000 and the target for FY 18 is 66,000.

Efficient and Effective Services

Acres of DNR-managed properties under an approved Master Plan

Metric Definition

Percent of acres (1,406,740 total) under an approved Master Plan

Goal Met Current Previous Target Trend
61% 54% 60%

Reporting Cycle: Annual (July 1, 2016 - June 30, 2017)

Additional Details: DNR tracks the number of acres that are managed under an approved master plan. The long -term goal is to have 100 percent of acres under an approved plan by 2025. The target for the July 1, 2016 - June 30, 2017 reporting cycle was 60 percent. The master planning process for department managed lands is required by Wisconsin Statutes (Sections 23.091 and 28.04) and Wisconsin Administrative Code (NR 1.60). Property master plans determine and guide the property’s resource management, the types and level of recreational use, and set the framework for facilities and infrastructure development.

Wildfire Response Time

Metric Definition

Average number of minutes to respond

Goal Met Current Previous Target Trend
13 16 30

Reporting Cycle: Annual (January 1, 2016 - December 31, 2016)

Additional Details: Wisconsin’s fire management program of prevention, detection and suppression of forest fires is conducted in  partnership with local fire departments and is based on rapid initial attack of initiating fires in order to contain the fire with minimal amount of life, property, and resources impacted. Nationally, Wisconsin spends significantly less to suppress forest fires overall due to our equipment resources and rapid initial attack philosophy.

Customer/Taxpayer Satisfaction

Customer Satisfaction

Metric Definition

Percent of responding customers “satisfied” or “highly satisfied” with DNR customer service

Goal Met Current Previous Target Trend
96% 97% 95%

Reporting Cycle: Quarterly (July 1, 2017 - September 30, 2017)

Additional Details: A customer service satisfaction survey solicitation is included in the email signature blocks of all DNR staff and on the back of department business cards. DNR encourages feedback from its customers. The customer satisfaction survey can be accessed at: http://dnr.wi.gov/customersurvey.

Call center performance

Metric Definition

Percent of calls answered in less than 1 minute

Goal Met Current Previous Target Trend
59% 24% 95%

Reporting Cycle: Quarterly (July 1, 2017 - September 30, 2017)

Additional Details: The volume of calls to the DNR Call Center remained unchanged since the last report with 88,000 calls coming through despite the fact the Department typically experiences a decline in call volume in the months of July, August and September as the public transitions from the boating/fishing season to the fall hunting seasons. The average length of call was 3 minutes and 23 seconds. The average wait time decreased by 50% to 3 minutes and 8 seconds. The overall response time of 59% is 35 points greater compared to the last quarter with a monthly trend showing significant improvements. The response time improved by 15% in July; 10% in August; and another 10% in September. In addition to using hold time messages to convey information to customers for frequently asked questions, new prompts were created to direct callers through the queue more efficiently.

Customer satisfaction with County Deer Advisory Committees (CDAC)

Metric Definition

Percent of CDAC members who rated favorably the customer support they received from the Department and were satisfied with the overall CDAC process

Goal Met Current Previous Target Trend
90% 92% 90%

Reporting Cycle: Annual (July 1, 2016 - June 30, 2017)

Additional Details: White-tailed deer and the state’s deer management policies are very important to the citizens of Wisconsin. CDACs are charged with gathering public opinions concerning management, reviewing information about the deer population, and providing recommendations to the Department. This metric averages the ratios of favorable ("good"; "very good"; "satisfied"; "very satisfied") to unfavorable responses ("poor"; "very poor"; "dissatisfied"; "very dissatisfied") from two questions in an annual survey of CDAC members. This metric averages the neutral or better satisfaction rating to two questions on overall satisfaction with CDAC and DNR support for CDAC.

Customer satisfaction with the Deer Management Assistance Program (DMAP)

Metric Definition

Percent of DMAP participants who indicated the support they received from DNR was “good” or “very good”

Goal Met Current Previous Target Trend
80% 89% 90%

Reporting Cycle: Annual (July 1, 2016 - June 30, 2017)

Additional Details: DMAP provides habitat and herd management assistance to landowners interested in managing their property for wildlife. These results focus on cooperators who receive the greatest level of service from DMAP (Levels 2 and 3). More information on DMAP can be accessed at: http://dnr.wi.gov/topic/wildlifehabitat/DMAP.html.

Open and Transparent Government

Total number of public records requests received

Metric Definition

Total number of public records requests received from 12am CST, July 1, 2017 through 11:59pm September 30, 2017.

Current Previous Trend
1,225 1,226

Reporting Cycle: Quarterly (July 1, 2017 - September 30, 2017)

Additional Details: Executive Order #235 requires agencies to post public records metrics. Requests may be received verbally or in writing and are logged by the agency when received.

Total number of public records requests completed

Metric Definition

Total number of public records requests completed from 12am CST, July 1, 2017 through 11:59pm September 30, 2017.

Current Previous Trend
1,202 1,245

Reporting Cycle: Quarterly (July 1, 2017 - September 30, 2017)

Additional Details: Executive Order #235 requires agencies to post public records metrics. Completed or closed means no further action is required by the agency. Requests completed during this reporting cycle may have been initiated during a previous quarter.

Average time taken to fulfill public records requests

Metric Definition

Total time taken (in business days) to fulfill public records requests divided by the total number of public records requests completed in this reporting cycle (from 12am CST, July 1, 2017 through 11:59pm September 30, 2017).

Goal Met Current Previous Target Trend
7 days 6.4 days 10 days

Reporting Cycle: Quarterly (July 1, 2017 - September 30, 2017)

Additional Details: Executive Order #235 requires agencies to post public records metrics. This metric includes requests fulfilled this quarter although the requests may have been initiated in a previous quarter. Weekends, legal holidays, time spent waiting due to an open investigation or assessment, time spent waiting for payment of invoices, and time spent waiting for clarification from requestor are not counted in total business days. Requests received and fulfilled within one business day are calculated as zero days. Fulfilled means no further action is required by the agency.

Percentage of public records requests acknowledged within one business day

Metric Definition

Percentage of public records requests sent to the agency's primary public requests inbox and acknowledged by the next business day (received from 12am CST, July 1, 2017 through 11:59pm September 30, 2017.

Goal Met Current Previous Target Trend
100% 100% 100%

Reporting Cycle: Quarterly (July 1, 2017 - September 30, 2017)

Additional Details: This does not include requests sent via channels other than the primary public requests inbox. Acknowledged is defined as a response sent back to requestor by the next business day. Business days do not include weekends or legal holidays.

Percentage of current employees completing public records training

Metric Definition

Percentage of current employees that completed public records training by March 1 of each calendar year.

Goal Met Current Previous Target Trend
99.6% 99% 100%

Reporting Cycle: Quarterly (July 1, 2017 - September 30, 2017)

Additional Details: Data is for Full Time Staff only. The DNR is currently developing a method to provide this training to all Limited Term Employees. Public records training is available to state employees via our enterprise learning management system. All state employees (permanent, project, and limited term) are required to complete this training. This metric is measured annually on March 1 for employees that started before February 1. Data does not include employees who completed the training, but left employment before the end of the reporting cycle.

Percentage of new employees completing public records training

Metric Definition

Percentage of new employees that completed public records training within 30 calendar days of their start date.

Goal Met Current Previous Target Trend
85.7% 94.9% 100%

Reporting Cycle: Quarterly (July 1, 2017 - September 30, 2017)

Additional Details: Data is for Full Time Staff only. The DNR is currently developing a method to provide this training to all Limited Term Employees. Public records training is available to state employees via our enterprise learning management system. All new state employees (permanent, project, and limited term) are required to complete the training within 30 calendar days of their start date.

Percentage of exiting employees that received notice of public records retention obligations

Metric Definition

Percentage of exiting employees that received notice of public records retention obligations on or before last day of employment.

Goal Met Current Previous Target Trend
100% 100% 100%

Reporting Cycle: Quarterly (July 1, 2017 - September 30, 2017)

Additional Details: It is required that all exiting employees receive notice of public records retention obligations on or before last day of employment.


ABOUT

Agency performance dashboards include cabinet agencies and are updated quarterly during the state fiscal year (July 1-June 30).

CONTACT INFORMATION

Department of Administration
101 E. Wilson St. Madison, WI 53703
Phone: 608-266-1741
Email: WIAgencyPerformance@wisconsin.gov

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