Department of Revenue

Agency Performance Dashboard

AGENCY DESCRIPTION

The Wisconsin Department of Revenue administers Wisconsin’s tax system to provide revenue to fund state and local government services.

DASHBOARD ARCHIVES

RELATED LINKS

Website:   https://www.revenue.wi.gov

Goal Met Key
goal met, goal not met, goal in progress. As determined by comparison of current data and target.

Trend Key
  trending in favorable direction,     trend is holding,     trending in unfavorable direction.

Economic Development

Percentage change in Lottery funds distributed for property tax relief from prior year

Metric Definition

Lottery funds available for property tax relief is certified in October of each year to reduce property tax bills for Wisconsin homeowners in December. The Lottery and Gaming Credit is paid to local governments on the fourth Monday in March.

Goal Met Current Previous Target Trend
5.1% Increase 0.8% Decrease 1% Increase

Reporting Cycle: Annual (state fiscal year July 1, 2015 - June 30, 2016)

Additional Details: $161,428,600 was certified for fiscal year 2016. For prior years, $170,069,200 was certified for fiscal year 2015 and $171,410,900 for fiscal year 2014.

Reform and Innovation

Fraudulent returns stopped and incorrect refunds or credits reduced or denied

Metric Definition

The department uses analytics to detect and prevent fraudulent returns or credits. Corrections to amount claimed for Earned Income Tax Credit and Homestead Credit are included.

Goal Met Current Previous Target Trend
$8.4 million $2.5 million $47.2 million

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: Current reporting period is actual results for Quarter 3 of fiscal year 2017. Previous reporting period is actual results for Quarter 2 of fiscal year 2017. Target is annual legislative goal for fiscal year 2017. The majority of the activity is during the individual income tax processing season starting in January.

Percentage of individual income tax returns received electronically

Metric Definition

Percentage of individual income tax returns received electronically.

Goal Met Current Previous Target Trend
85% 87%

Reporting Cycle: Annual (tax processing year)

Additional Details: Current reporting period is for tax year 2016 returns (reported in November 2017). Previous reporting period is actual results for tax year 2015 returns. Target is for tax year 2016 returns.

Percentage of sales and use tax returns received electronically

Metric Definition

Percentage of sales and use tax returns received electronically.

Goal Met Current Previous Target Trend
94% 95%

Reporting Cycle: Annual (tax processing year)

Additional Details: Current reporting period is for tax year 2016 returns (reported in November 2017). Previous reporting period is actual results for tax year 2015 returns. Target is for tax year 2016 returns.

Efficient and Effective Services

Delinquent tax collections

Metric Definition

The department considers a tax "delinquent" when the due date of an assessment has passed and any statutory appeal rights have expired. Once delinquent, the debt is subject to collection action.

Goal Met Current Previous Target Trend
$75.8 million $67.5 million $227.02 million

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: Current reporting period is actual results for Quarter 3 of fiscal year 2017; year to date result is $204.4 million. Previous reporting period is actual results for Quarter 2 of fiscal year 2017. Target is annual legislative goal for fiscal year 2017.

Statewide debt collection program

Metric Definition

The department collects debts owed to state agencies, courts, the Legislature, state authorities and local units of government. The amounts shown include all amounts collected, including the collection fee.

Goal Met Current Previous Target Trend
$11.2 million $4.7 million $37.4 million

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: Current reporting period is actual results for Quarter 3 of fiscal year 2017. Previous reporting period is actual results for Quarter 2 of fiscal year 2017. Target is an annual legislative goal for fiscal year 2017.

Average processing time for individual income tax returns

Metric Definition

The average processing time starts when the department receives an income tax return and ends when the return has posted to the account.

Goal Met Current Previous Target Trend
5.8 days 8 days

Reporting Cycle: Annual (tax processing year)

Additional Details: Current reporting period is tax year 2016 returns (reported in November 2017). Previous reporting period is actual results for tax year 2015 returns. Target is for tax year 2016 returns. Returns requiring review and/or additional information may take up to 12 weeks to complete processing. The department balances processing time with protecting taxpayers against fraud. The department seeks to be vigilant in both regards by monitoring our processing time to ensure a lean process that deliver taxpayers returns in a timely fashion. Number of days reported are business days.

Average processing time for unclaimed property claims

Metric Definition

The processing time for this metric begins when the department has received a complete unclaimed property claim with the necessary documents to support the claim.

Goal Met Current Previous Target Trend
10 days 20 days 40 days

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: Current reporting period is Quarter 3 of fiscal year 2017. Previous reporting period is Quarter 2 of fiscal year 2017. This metric reports on processing time for simple claims (reported owner, business, government, and uniform gifts). Number of days reported are calendar days. Ninety days is the statutory requirement.

Customer/Taxpayer Satisfaction

Average hold time for customer service call center

Metric Definition

This is the IS&E Division's average hold time for calls to the customer service call center.

Goal Met Current Previous Target Trend
40 seconds 20 seconds 90 seconds

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: Current reporting period is Quarter 3 of fiscal year 2017. Previous reporting period is Quarter 2 of fiscal year 2017. During the tax season, the hold time for customer calls can be longer than at other times of the year. The department strives to provide taxpayers with prompt service at all times.

Taxpayer survey results

Metric Definition

The department utilizes surveys to receive feedback from taxpayers. Key survey measures are whether the taxpayer thought the Department of Revenue employee was professional and knowledgeable.

Goal Met Current Previous Target Trend
98.9% 98.9% *95%
98.9% 99.1% **95%

*Professionalism

**Knowledgeable

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: Current reporting period is for Quarter 3 of fiscal year 2017. Previous reporting period is Quarter 2 of fiscal year 2017. The results are from phone surveys in the Customer Service, Compliance, Tax Operations, and Audit Bureaus in the Income, Sales and Excise Tax Division.

ABOUT

Agency performance dashboards include cabinet agencies and are updated quarterly during the state fiscal year (July 1-June 30).

CONTACT INFORMATION

Department of Administration
101 E. Wilson St. Madison, WI 53703
Phone: 608-266-1741
Email: WIAgencyPerformance@wisconsin.gov

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