Department of Veterans Affairs

Agency Performance Dashboard

AGENCY DESCRIPTION

WDVA provides an array of benefits and support services to eligible state veterans and veterans’ family members.

RELATED LINKS

Website:   www.WisVets.com

Goal Met Key
goal met, goal not met, goal in progress. As determined by comparison of current data and target.

Trend Key
  trending in favorable direction,     trend is holding,     trending in unfavorable direction.

Economic Development

Beds filled - skilled nursing

Metric Definition

The percentage of beds filled within the Wisconsin Department of Veterans Affairs (WDVA) skilled nursing facilities.

Goal Met Current Previous Target Trend
92% 95% 92%

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: The WDVA skilled nursing facilities or nursing homes provide onsite 24/7 custodial, rehabilitative, and medical care to Wisconsin Veterans and their spouses. By maintaining a high daily occupancy rate, the Department is best positioned to provide the best quality and appropriate levels of services and care for the homes' current and future members.

Beds filled - assisted living

Metric Definition

The percentage of beds filled within the Wisconsin Department of Veterans Affairs (WDVA) Assisted Living facilities.

Goal Met Current Previous Target Trend
97% 87% 80%

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: The WDVA assisted living facility provides 24/7 onsite assistance to Wisconsin Veterans and their spouses who do not require the constant care our skilled nursing facilities provide. By maintaining a high daily occupancy rate, the Department is best positioned to provide the best quality and appropriate levels of services and care for the homes' current and future members.

Reform and Innovation

Museum attendance

Metric Definition

The percent increase, per quarter, of 2017 museum attendance when compared to the same quarter in 2016.

Goal Met Current Previous Target Trend
65% 215% 5%

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: The Wisconsin Veterans Museum attendance generates program revenue and increases awareness of department programs available to veterans. Performance for this goal is measured by comparing attendance, per quarter, in the current year to the same quarter of the previous year. The target goal is to increase each quarter's attendance by 5%.

MyWisVets users

Metric Definition

The percent increase in MyWisVets users in 2017 compared to 2016.

Goal Met Current Previous Target Trend
29% 21% 25%
Number of New Users 4,166 2,934

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: MyWisVets is an online, web-based system that provides veterans with preliminary information regarding benefits eligibility and expedites the application process. The target of 25% increase in number of users is an annual goal that is reported quarterly. At the end of FY2016, there were 14,272 MyWisVets users. As of March 31, 2017 there were 18,638 MyWisVets users.

Efficient and Effective Services

Benefit application processing

Metric Definition

The percent of benefit applications processed within 15 days or less.

Goal Met Current Previous Target Trend
96% 98% 95%

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: Connecting eligible veterans to programs and services is a primary component of the department mission. Additionally, it serves as a measure of efficiency of the department staff.

Customer/Taxpayer Satisfaction

Centers for Medicare & Medicaid Studies (CMS) quality rating

Metric Definition

The overall CMS quality ratings for the WDVA skilled nursing facilities.

Goal Met Current Previous Target Trend
4.5 4.0 4.0

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: CMS measures the quality of care within all nursing homes that receive reimbursement from Medicare/Medicaid. The CMS rating measurement is a result of reviews completed by CMS related to onsite facility health inspections, staffing and other quality measures for each of the licensed WDVA Veterans Homes. The overall quality rating of the WDVA Veterans Homes is an average of those individual ratings.

Communications Subscriber Engagement

Metric Definition

Maintain a high engagment rate for bulletins sent via GovDelivery.

Goal Met Current Previous Target Trend
56% 57% 50%

Reporting Cycle: Quarterly (January 1, 2017 - March 31, 2017)

Additional Details: Since November 2015 WDVA uses GovDelivery to provide communications to the public and media such as: press releases, a monthly newsletter, student veteran news, women veterans news, departmental program bulletins, and job opportunities for veterans, among others. The engagement rate, calculated by GovDelivery, measures the effectiveness of communications by tracking engagement over time.

Women's Veterans mailing list

Metric Definition

The percent increase of subscribers to the WDVA Women's Veterans electronic mailing list.

Goal Met Current Previous Target Trend
10% *24% 100%
Number of Subscribers 7,293 6,633

*This correctly represents the percentage increase during the previous quarter.

Reporting Cycle: Annual (calendar year)

Additional Details: The WDVA Women Veterans mailing list is an open and interactive communication tool that focuses on the needs and areas of concerns of our Wisconsin female veterans. As of January 1st 2017, the WDVA Women Veterans mailing list had 6,633 subscribers. With the implementation of an electronic communication platform, GovDelivery, the target is to double the number of subscribers by the end of 2017.

ABOUT

Agency performance dashboards include cabinet agencies and are updated quarterly during the state fiscal year (July 1-June 30).

CONTACT INFORMATION

Department of Administration
101 E. Wilson St. Madison, WI 53703
Phone: 608-266-1741
Email: WIAgencyPerformance@wisconsin.gov

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